I had to ship my jointer fence back to Grizzly to correct a minor twist. Now I find out that UPS has lost the fence on the way to Grizzly. So, not only am I out $25 shipping, I have to spend $120 to buy a new fence.

I really like Hartville Tools (www.hartvilletool.com).  They appear to be a small, family-owned company but their pricing is very competitive.  And they’re real winners on customer service.  They give you a year to return any item, even if you simply don’t like it.

I recently ordered a Norton 3X grinding wheel from Hartville that was so out of balance that my Oneway Balancer couldn’t overcome it.  So I shipped it back to Hartville.  And not only did I quickly receive the replacement, they also credited my account with the cost of the return shipping!

I suppose you could argue that it’s only right they did that, but many companies don’t.  Kudos to Hartville!