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February 17, 2010

Hartville Tools Credit

Filed under: Vendors — cliff @ 7:21 am

I really like Hartville Tools (www.hartvilletool.com).  They appear to be a small, family-owned company but their pricing is very competitive.  And they’re real winners on customer service.  They give you a year to return any item, even if you simply don’t like it.

I recently ordered a Norton 3X grinding wheel from Hartville that was so out of balance that my Oneway Balancer couldn’t overcome it.  So I shipped it back to Hartville.  And not only did I quickly receive the replacement, they also credited my account with the cost of the return shipping!

I suppose you could argue that it’s only right they did that, but many companies don’t.  Kudos to Hartville!

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