It turns out that because of confusion between myself and the driver, the jointer fence was actually shipped under a different tracking number. UPS graciously canceled the original shipment and removed the “missing documents” fee on the new shipment, so I actually ended up paying less than the original!

Also, big-time kudos to Grizzly. I had posted on a woodworking forum about my woes. Robert from Grizzly read it, contacted me directly for information, and worked UPS from his end. After the confusion was straightened out, he verified that Grizzly had indeed received the fence and asked his service supervisor to hand-walk the return though processing and personally inspect the replacement fence. In addition to selling good machinery at a very nice price, Grizzly’s customer service has always been phenomenal. This is just the latest example.